- Sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
- If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
- All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal.
- If the package is returned in opened condition, there is a minimum 10% restocking fee.
- 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.
- It is the customer's responsibility to bring the products to our facility for exchange.
- No store credit is issued after 15 days.(Absolutely no returns for special orders.) $25.00 charge for any returned checks.
- Claims for any damage must be mad within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
- Price on this invoice does not included shopping and handling fees.
- Shipping and handling are non refundable..(Including but not limited to all refused and unaccepted packages.)
CONTACT
call us 213-747-7766(regular size)
Our store opens at Mon-Fri 9am to -5:30pm(PST)
We close on Saturday & Sunday.
Holidays are closed.

1152 Crocker St, Los Angeles, CA 90021
Ph: 213-747-7766(regular size) Fax: 213-747-7765
Email: sales@ktoousa.com
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