Return Policy

Return Policy

FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.

HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed credit memo within 3-7 business days of the delivery of your Return at our warehouse.  We appreciate your patience while we work quickly to get our staffing and processing needs resolved. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.


k too PROMISE 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please call us at 213-747-7766 or email us at sales@ktoousa.com and we will rectify this right away! 

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get over 10 new styles a week and hope we can assist you in finding something new if your purchase doesn't work out!

HOW DO I INITIATE A RETURN?

First, email us reason for the return, and photos of merchants.  After we review the photos, we can either send you the return label or send you replacement products.


ADDITIONAL RETURN DETAILS


  • We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
  • Merchandise must be returned within 30 days of the fulfillment date.
  • Merchandise must be unwashed and unworn.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.

  • Please allow 3-5 business days for return processing.

  • Once your return is processed, we will email you an credit memo that you can use on the website.
  • Store Credit does not expire.
  • Free Return Labels are not applicable for In Store Purchases or Phone Orders.
  • We do not cover Return Shipping for International purchases, APO Addresses and PO Box Addresses.

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES

  • We do not cover Return Shipping for International purchases, APO addresses and PO Box Addresses, so please send your Return to our address: 1100 S San Pedro st. #E-16 Los Angeles, CA 90010
  • Include your Invoice and Eligible Items in the Return Package.
  • Once the Return is delivered to our Warehouse, it takes 3-5 Business Days for our Team to process, then we will email you an credit memo.
  • Please obtain Tracking for your records.